To continuously ensure Online Infrastructure and Application availability is optimal by driving effective incident and customer service request resolutions.
To identify error and bug trends, perform deep dive analysis and drive ownership until resolution.
Maintain relationships with all relevant stake holders and hold stake holders accountable for errors/bugs.
Identify system failures and/or improvements in order to improve the way of work and turnaround times.
Understand and support EBU business
Support of EBU customers on Siebel EBU
Troubleshoot and support of Aftersales queries/manual Order processing of outstanding orders on Eppix
Troubleshoot and Support of E-commerce store queries with professional email etiquette when responding to customers.
- Matric essential
- Relevant short courses/certificates
- Minimum of 5 years’ experience essential in a web/digital/telecoms or IT environment with exposure to:
- Web Page structures
- Basic ITIL Foundation
- Agile Methodologies
- Reporting tools such as Qlikview /Adobe/Google Analytics (advantageous)
- Service Management tools such as Remedy/HP Service Desk (advantageous)
- Business requirements specification writing
- Job Knowledge:
- Seibel C3D
- Siebel EBU
- SOAP UI
- Oracle SQL
- Knowledge of content management systems
- Testing of devices and working with Test Data
- Analytics, reporting & Business Analysis
- Knowledge of HTML, XML Oracle and Web Design (advantageous)
- Remedy, Confluence and Adobe Omniture reporting suite,
- ITIL Service Management
• Computer Application Skills
• Presentation Skills and meeting facilitation
• Mobile Technology Aptitude Skills
• Mobile Internet and Web Internet Skills
• Attention to detail and Quality Assurance
• Excellent problem solving skills
• Excellent Proof-reading and QA skills
• Excellent written and verbal communication and client facing skills
• Excellent telephone skills and social etiquette
• Good logic and time management skills
• Project Management (advantageous)
• Reports creation and Analytics
Up to R25 500 per month