Position title
Operational Specialist: Systems Engineer
Role Summary

To provide service activities on company systems to minimise equipment downtime and ensure client satisfaction. this includes installation, discontinuance, relocation, diagnosis and emergency

Minimum Requirements
  • Grade 12 (NQF 4) with relevant IT Certification
  • 4+ years IT support experience
  • Ability to work flexible working hours
  • Ability to cope under pressure
  • Knowledge of ITC Infrastructure Technology; Customer Focus; Time
  • Management; Troubleshooting Techniques; Advanced and Computer Skills.
  • N+, A+
  • MSCE – Core (Advantageous)
  • MSSA – Server (Advantageous)
  • VMWare 6.5 Foundations (Advantageous)
  • Networking Foundation (Advantageous)
Key Deliverables
  • Take ownership of client queries in accordance with service level agreements and log queries onto the
  • Diagnose and provide first-call resolution on complex technical queries, within the service level
  • Follow up on resolutions of client queries as per service level agreements
  • Act as an escalation point for 1st and 2nd level client tickets.
  • Liaise within the Division to ensure queries are resolved timeously.
  • Provide technical support in adherence to quality standards and customer service excellence. Act
  • Contribute to product documentation, customer knowledge base, and best practices guides.
  • Continuously improve process and tools for normal, repetitive support tasks.




  • Checking things
  • Documenting facts
  • Examining information
  • Following procedures
  • Interacting with People
  • Managing tasks
  • Meeting timescales
  • Producing output
  • Team working
  • Upholding standards.

Position: Operational Specialist: Systems Engineer

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Market Related

Duration of employment
Information Technology
Job Location
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